Privacy Policy

1 Introduction

Cosy Hideaway kenya ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2 Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Username, email address, full name, and password
• Property Information: Property details, images, and descriptions when you list a property
• Booking Information: Booking requests, dates, and messages
• Communication Data: Messages and communications sent through our platform

3 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage bookings and property listings
• Send you administrative information, updates, and notifications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4 Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Property Owners/Tenants: To facilitate bookings and communications
• Service Providers: With third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5 Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6 Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time

7 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11 Contact Us

If you have any questions about this Privacy Policy, please contact us through our website.